Refund Policy

At CharteredHelp, we are committed to delivering the highest quality of service to our clients. We understand that there may be occasions when you require a refund, and we aim to make the process as straightforward as possible.

Money-Back Guarantee

If we are unable to deliver the services as committed to you, we offer a full money-back guarantee. To initiate a refund request, please contact us at Help@CharteredHelp.Com with your order details and a description of the issue. Our dedicated refund team will review your request and, if it is determined that the service was not provided as promised, we will process your refund within 7-10 working days.

Refund Terms

Government Application Processing: No refund will be issued if CharteredHelp has processed your application or registration in accordance with government guidelines, and the application is subsequently rejected or remains pending due to actions or delays by government departments or officials.
Administrative Fees: If we are unable to process your application due to non-submission of required documents, lack of cooperation from the client, or any other reason beyond our control, we will deduct a minimal administrative fee of Rs. 300 to cover our processing costs.
Government Fees and Charges: Any government fees, duties, challans, or other charges paid during the processing of your application are non-refundable. We are not liable for the refund of these amounts once paid to the relevant government authorities. However, we will not deduct any government fees until a payment proof (e.g., challan) is provided to you.
Complimentary Services and Discounts: Refunds are not applicable if you have already availed of any complimentary services or discounts associated with the paid service for which the refund is being requested. Examples include promotional ad placements, software subscriptions, or any other bundled offers.
Subscription-Based Services: Refunds are not possible for any subscription-based services, such as GST return packages or company annual compliance packages, once the service has been partially processed or delivered.
Refund Limitations: Under no circumstances will the refund amount exceed the amount originally paid by the client for the service.

Exceptional Circumstances

We are dedicated to resolving all issues to your satisfaction. If there are exceptional circumstances not covered by the above terms, please reach out to us directly. We are committed to working with you to find a fair resolution.

Confidentiality Policy

At CharteredHelp, we place the utmost importance on safeguarding the confidentiality of our clients’ information. We are committed to maintaining the trust our clients place in us by ensuring that all data and documents shared with us are handled with the highest level of security and discretion.

Our Commitment to Confidentiality

Client Information Protection: We strictly protect all personal, financial, and business information shared by our clients. All data is treated as confidential and is safeguarded by robust security measures to prevent unauthorized access.
Restricted Disclosure: CharteredHelp does not disclose any client information to third parties, except when:
- It is essential to deliver the requested services.
- It is required by law or government authorities as part of compliance obligations.
- Explicit consent has been provided by the client for specific disclosures.
Client List Privacy: We respect the privacy of our clients and do not disclose or share our client list with any third party without the explicit consent of the clients involved.
Prohibition on Sale of Information: CharteredHelp does not and will never sell, trade, or rent any client information to third parties. We believe in earning trust through ethical business practices, not by monetizing client data.
Internal Confidentiality Protocols: All CharteredHelp employees, consultants, and partners are bound by strict confidentiality agreements and protocols. Access to client information is restricted to authorized personnel who require the information to perform their duties.

Continuous Improvement

We continuously review and update our confidentiality practices to ensure they meet the highest standards of data protection and client privacy. Our goal is to provide a secure environment where clients can trust that their information is handled with the utmost care.